Frequently Asked Questions
Have questions? Browse through our FAQ for answers to commonly asked questions. If you can't find an answer, please reach out to us at support@oteplace.com
Several information are necessary to open an OTEPLACE account, in order to prove the identity of your company and to be able to access the multitude of products.
- The name of your company
- Head office address
- Billing address
- Identity of the legal representative (passport, identity card, residence permit)
- Community identification number (EORI)
- Tax identification number
- Bank details (IBAN + BIC)
- Phone number
- Email address
Orders are only effective once the seller has accepted your request. The seller accepts the order within 24 hours of your purchase. You will receive a confirmation email once the seller approves the order. You can follow the progress of your order directly on your customer area
Each product offered on OTEPLACE is chosen specifically for its high quality and the protection it provides, in order to meet the essential health and safety requirements for workers exposed to one or more occupational hazards. The vendors on OTEPLACE have the certifications you need to guarantee the quality of the products you will use. In accordance with the legislation, the products are tested and have the standards expected by our customers, thanks to quality and conformity controls. The products sold on OTEPLACE are certified and standardized, in order to guarantee the expected compliance with the requirements of the work environment. Our goal is to reduce accidents, providing products that really protect against risks, from the smallest to the most serious and irreversible.
In most cases, you can pay your customs taxes at the time of purchase. We provide the required documents to the customs in order to avoid you to pay additional expenses at the time of delivery of the products. In some cases and for some countries, the customs taxes will be paid at the delivery of the products.
DOCUMENTATION AND STARTER GUIDE
