Shipping
At Oteplace, we collaborate with manufacturers and vendors from around the globe, which means delivery charges and shipping logistics may vary depending on the seller.
How is my order shipped?
Each vendor is responsible for selecting their preferred logistics company and shipping your order within the specified timeframe.
What factors affect delivery time?
The specific vendor fulfilling your order
Product availability within the vendor's shop
The destination and the vendor's location
How are shipping costs calculated?
Shipping costs are calculated based on the weight, dimensions, and destination of your order. Payment must be completed before the shipping process begins, and the final price will include all applicable shipping fees. Shipping is handled by our vendors' logistics partners or courier services.
How long will my delivery take?
Delivery times vary based on the product, payment date, and locations of both the seller and buyer. For a more precise delivery estimate, please contact the vendor directly or reach out to us at support@oteplace.com.
Returns
Are returns allowed on Oteplace?
All sales at Oteplace are final due to the safety-critical nature of our products. We carefully verify our vendors to ensure their products meet stringent quality standards, and as such, returns are generally not permitted.
What if my product is defective or damaged?
If you receive a defective product or if damage occurs during shipping, Oteplace will work with all parties involved to find a satisfactory resolution.
For any further questions or clarification, please contact us at
support@oteplace.com